Engagement Manager

# Юлия Пискарёва 2017-01-25 13:09
Requirements:
• Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
• More the 7 years experience
• Minimum of 5-8 years hands-on technical experience in one or more domains required
• Minimum of 2-3 years in a business-oriented role, such as technical project management or IT lead required
• Ensure absolute quality standards of technical & business service delivery
• Provide direct project/account oversight and management.
• Fully responsible for business development in the accounts and service delivery
• Advocate client service requirements and “outside in” perspective.
• Through expert understanding of Bell Integrator service delivery, advocate Bell Integrator’s services and solutions to client account portfolio.
• Liaise between customer, Bell Integrator business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
• Support direct management in other business and operational development initiatives, as required
• Strong organizational skills required
• In-depth experience and knowledge of business-driven technology solutions required
• Experience in managed services strongly preferred
• Functional knowledge of the below domains, with expertise in at least two, required.
o Special consideration for generalist technology backgrounds.
o Datacenter and infrastructure management
o Automation / DevOps
o Azure, Amazon, cloud platforms
o IPTV/ OTT
o Messaging Platforms
o Application Programming
o Application Management
• Technology Management Standards, such as ITIL, ISO, eSCM
• Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
• Network & System Security
• Technology Business Management Principles
• Business-case, proposal, and technical writing skills desired
• Formal project management training a plus
• Exceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable.
• Passionate about their work, their company, and their career.
• Absolute accountability: points to nobody but themselves for their success and their failures
• Flawless oral and written communication skills a must
Responsibilities:
• Experience in supporting the full engineering lifecycle to include; Demonstrate the ability to work with customers to determine network requirements, write system requirement documents, and develop design solutions (physical and logical) that are in compliance with best engineering practices, standards, and guidelines, implementing and testing the solution to ensure compliance with customer requirements.
• Ability to collect and analyze up-to-date technical and regulatory information.
• Possess a thorough understanding of the unique end-to-end characteristic of IPTV.
• Be responsible for the implementation, maintenance, and integration of the corporate WAN, LAN and server architecture
• Enforcing the network security policy and complying with requirements of external security audits and recommendations
• Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software
• Analyzing, troubleshooting and correcting network problems remotely and on-site
• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
• Prepare and document standard operating procedures and protocols
• Technical consultations for the Customers; laboratory testing
• You will be responsible for leading the engagement of a Top U.S. Service Provider account and the ongoing project management of the account, ensuring high levels of customer satisfaction through excellent service delivery. These activities include leading weekly status calls, technical support review meetings, quarterly executive presentations as well as day to day operational leadership and guidance. The Technical Engagement Manager will be responsible for ensuring that the account and engagements under their purview are receiving optimal support and customer satisfaction is maintained at industry leading levels.

Conditions:
• Unique working environment where you communicate and work directly with client
• Usage of the latest technologies and tools
• State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions
• High salary

Contacts:
E-mail: ESvechnikova@bellintegrator.ru